An always-on AI receptionist that answers inbound calls, books appointments, and routes callers to the right place.
Problème
Missed inbound calls meant missed appointments and frustrated customers, especially outside business hours when no one was available to pick up.
Solution
Built an AI receptionist and inbound call assistant that answers every call, books appointments, and routes requests automatically, cutting missed calls by 90% and noticeably improving customer satisfaction.
Architecture
Retell AI voice agents handle the live call, n8n workflows connect call intents to appointment booking and call-routing logic, and the system processes over 1,000 calls a month in production.
